Customer Support Officer (Scale 6)

Who You Are

You are a meticulous and detail-oriented contractor keen to work in a dynamic technical support team. You have a strong understanding of building control processes and can efficiently handle financial transactions and document management. You are customer-focused and possess excellent communication skills.

What the Job Involves

The role involves working with the Building Control Technical Support team to:

• Process income received through fees and charges, including raising invoices for services provided to external clients and internal departments, ensuring diligent adherence to Council processes and financial regulations.
• Handle end-to-end processing of Building Control applications, contraventions, and dangerous structures, ensuring all are logged, validated, and registered, and that casework is handed to appropriate officers.
• Ensure document retention practices are compliant with GDPR and Council Retention Policy.
• Issue statutory documents, such as Completion Certificates.
• Process competent persons data for Local Land Charges service users.
• Respond to customers and applicants using Building Control services.

Skills

• Strong attention to detail
• Experience in processing financial transactions
• Understanding of building control processes
• Knowledge of GDPR and document retention policies
• Excellent communication skills
• Ability to manage casework efficiently