Resident Liaison Officer (SO1)

Who You Are

You are a proactive and communicative individual with a strong background in customer service, ideally possessing experience in property, social housing, or retrofit and energy efficiency projects. You can converse effectively in English, both verbally and in writing, and demonstrate courteous and professional behavior when dealing with the public. You thrive in collaborative environments and exhibit a flexible, solution-oriented mindset.

What the Job Involves

As a Resident Liaison Officer, you will be instrumental in facilitating the development and implementation of retrofit schemes in Enfield Council’s ambitious energy efficiency program. Your role involves designing and coordinating consultations with residents, ensuring they are informed and their special needs are considered during major works. You will act as the primary link between residents and Enfield Council on major work projects, liaising with technical staff and contractors to guarantee project specifications and quality standards are met. Your responsibilities also include effective communication through various channels, organizing public meetings, and assisting with access facilitation, particularly in cases involving vulnerable residents.

Skills

• Customer-focused with extensive customer service experience
• Effective communication skills with varied audiences
• Proficient in property-related environments
• Experience in delivering improvements to customers
• Skill in producing newsletters and using social media
• Knowledge of IT systems and Microsoft Office
• Flexible and collaborative approach
• Ability to attend meetings outside regular office hours