Customer Support Officer (Scale 6)
Enfield Council
25th June 2025 - 26th August 2025
£17.54 per hour
Enfield Civic Centre, Enfield, London, EN1 3XA
Customer Satisfaction
Civil Engineering
Temporary - Full Time
Problem-solving
Analytical Skills
Caseload management
Complaints handling
Role
Who You Are
An experienced complaints handler with a knack for resolving issues to customer satisfaction. Experience in housing or local authority is advantageous but not necessary. You possess strong problem-solving skills and can manage your own caseload effectively.
What the Job Involves
Reporting to the current Complaints Managers within the Housing Complaints and Resolution team in the Housing and Regeneration Department. This role is pivotal in the reorganisation of complaints handling in Council Housing, aiming to meet demand and comply with the Housing Ombudsman's complaints handling code. This is a full-time position required onsite at the Edmonton hub for 2 days per week, initially for 3 months with an option to extend.
Skills
- Complaint handling
- Problem-solving
- Solution-oriented
- Ability to work at pace
- Information analysis
- Caseload management