Operational Support Officer (Scale 5)
Enfield Council
Role
Who You Are
You are an experienced administrative professional with a strong background in delivering high-quality business support within a dynamic environment. You possess excellent communication skills, a mature outlook, and can confidently interact with service users, including those with learning disabilities. You have strong organisational abilities with a proven ability to multitask, prioritise, and remain calm under pressure.
What the Job Involves
As an Operational Support Officer, you will provide essential business support services across the Council, championing continuous improvement and efficient ways of working. You will perform data entry and analysis, manage customer enquiries, and support the operations of the services through proactive skills development and effective relationship building. Being the first point of contact, you will handle reception duties and process complex referrals, ensuring data is accurately loaded and communicated. This role is based at Enfield Highway Carnegie Building, in an office, from 9am to 5pm, 5 days a week.
Skills
- Experience supporting change/efficiency initiatives
- Strong communication and customer service skills
- Proficient IT/Technical skills, including Microsoft Office
- Ability to process complex data accurately
- Excellent organisational and time-management skills
- Empathy and capacity to work with vulnerable users
- Experience in business support environment
- Ability to work independently and collaboratively