FOI Co-ordinator (SC6)

Who You Are

Are you passionate about delivering high-quality customer service and ensuring transparency in public services? Enfield Council is seeking a proactive and detail-oriented Complaints and Access to Information Co-ordinator to join our dynamic team.

You will play a crucial role in coordinating and quality assuring the handling of Freedom of Information (FOI) requests, ensuring that responses are timely, accurate, and reflective of Enfield Council's commitment to openness and accountability. The current priority for the role is to reduce the backlog of FOI requests, supporting the council in meeting its statutory responsibilities and improving the overall customer experience.

What the Job Involves

• Manage and coordinate FOI requests
• Reducing the current backlog of FOIs
• Liaise with customers, elected members, MPs, and external bodies including the ICO
• Provide clear and concise written responses and ensure they meet organisational standards
• Monitor performance against deadlines and escalate any delays
• Provide advice and support to council staff on FOI and Data Protection compliance
• Identify and manage reputational risks, working closely with the Press Office on contentious issues

Skills

• Strong communication and influencing skills with the ability to convey complex issues clearly
• Proven experience in a customer-facing role and understanding of FOI handling processes
• Knowledge of FOI legislation
• Excellent organisational skills and ability to manage multiple deadlines
• Strong analytical skills and attention to detail
• Competence in using standard IT software
• Risk awareness and political sensitivity