Operational Repairs Planner (scale 6)

Who You Are

You are a dedicated and experienced Repairs Planner with at least 5 years in the field. You are committed to maximizing productivity while maintaining excellent standards of customer service. You thrive in dynamic environments and are adaptable and flexible in coordinating complex repairs. You have the ability to manage operative resources effectively to ensure superior service delivery and are comfortable operating independently with regular supervision.

What the Job Involves

The role of Repairs Planner involves planning and scheduling repair appointments and programmed works to maximize efficiency and ensure high levels of service delivery. You will work to tight deadlines, coordinating complex repairs using high-level trade knowledge. Responsibilities include managing customer feedback, ensuring emergency works are completed safely and timely, and reporting on operative performance. You will engage with a range of internal and external parties, overseeing the efficient use of both in-house and subcontracted resources. You will also play a role in the induction of new starters and maintenance of operational records.

Skills

• Work scheduling/planning systems
• Excellent customer service and conflict resolution
• Knowledge of repair tasks and time allocations
• Understanding various contract arrangements
• Ability to plan, prioritize, and organize workload
• Proactive problem-solving
• Understanding of relevant legislation and codes of practice