Operational Repairs Planner (scale 6)

Who You Are

As a Repairs Planner, you are a highly organized and dynamic individual with a minimum of 5 years of experience in a similar role. You thrive in fast-paced environments and are passionate about providing excellent customer service. You possess a strong understanding of repairs and maintenance tasks, demonstrating the ability to efficiently manage and schedule trade staff to ensure optimal productivity. You are adaptable, flexible, and committed to ensuring high standards of service delivery for residents, always looking to make a difference while showing you care.

What the Job Involves

This office-based position, located in the Edmonton Green Office, requires you to plan and schedule responsive and programmed maintenance works. By leveraging your comprehensive trade knowledge, you coordinate complex repairs and liaise closely with residents and various internal and external teams. You monitor real-time operative performance, arrange emergency priorities, and ensure service excellence through effective communication and resource management. Admin duties involve maintaining accurate records, raising repairs, and actively managing customer feedback to achieve the council's service objectives.

Skills

• Proficient in work scheduling/planning systems
• Strong customer service skills with conflict resolution
• In-depth knowledge of repairs and maintenance tasks
• Ability to plan, prioritize, and organize workload effectively
• Strong understanding of relevant legislation and codes of practice
• Excellent communication and interpersonal skills