Access Screening Officer (Scale 6)

Who You Are

You are a dedicated professional with excellent communication skills, both oral and written. You are empathetic, patient, and professional in your approach to customer service. You have the ability to work both independently and as part of a team, managing workloads efficiently and adapting to changing demands. You possess experience in a health or social care setting, and a good understanding of relevant legislation and resources supporting health and social care services.

What the Job Involves

The role of Access Screening Officer involves enabling customers to communicate with the Council and access necessary services and information through multiple IT solutions. You'll assess customer eligibility for services, funding, benefits, and concessions, while identifying and mitigating risks for elderly or vulnerable service users. This will include conducting initial assessments and signposting customers to preventative services as needed. You will primarily handle incoming inquiries via the telephone, gather initial information on referrals, make decisions on eligibility, and contribute to continuous service improvement and promoting a positive image of the Council.

Skills

• Clear and effective communication
• Negotiation and IT proficiency
• Initiative and teamwork
• Efficient workload management
• Problem-solving and customer satisfaction
• Knowledge of health and social care legislation
• Understanding of service resources