Fleet Service Advisor (Scale 6)

Who You Are

An experienced professional with a substantial background in fleet and workshop environments. You possess a robust mechanical knowledge of repair processes and workshop administration, are comfortable with IT systems, and have proven experience in developing quality systems. You are adaptable, and flexible, and can effectively communicate with both internal and external customers.

What the Job Involves

The Fleet Service Advisor is responsible for providing essential front office support to ensure the delivery of high-quality fleet repairs and customer service. Tasks include managing customer and supplier queries, reconciling parts invoices, scheduling inspections, and ensuring accurate record keeping for council and customer vehicle fleets. You will work closely with the Fleet Engineering Manager, workshop supervisor, and external service providers to ensure all fleet operations align with service level agreements and DVSA regulations.

Skills

• Experience in fleet/workshop environment
• Proficiency with fleet management software
• Ability to develop and maintain quality systems
• Effective communication
• Competent in IT systems
• Monitoring and dealing with external suppliers
• Flexible and adaptable to changing environments