Business Operational Support Officer (Scale 6)

Who You Are

You are a proactive and dedicated individual committed to making a positive difference in the Children and Family Services. As a Business Operational Support Officer, you play a crucial role in supporting social workers and frontline staff to keep children and families safe. You are customer-focused, professional, and promote the council’s core values. You are a champion for our children’s database, Liquid Logic, and are keen on learning and implementing continuous improvements.

What the job involves

The Business Operational Support Officer provides high level quality and comprehensive business support services to various teams within the Children and Family Service. Responsibilities include supporting statutory meetings and panels, minute taking, record keeping, data entry and analysis, and managing IT systems. The role involves collaborating with internal and external stakeholders, maintaining customer service excellence, and contributing to service improvements and project teams. You will assist in the Request for Funding process and provide frontline reception services while adhering to the council's policies and procedures.

Skills

• High quality customer service experience
• Proficiency in administrative tasks and minute taking
• Strong IT skills, including Microsoft Office suite
• Excellent interpersonal and communication skills
• Teamwork and independent working abilities
• Organisational skills for meetings and workload management
• Experience or understanding of children services/youth justice (desirable)