Safe & Connected/Out of Hours Customer Service Manager (MM2)
Enfield Council
Role
Who You Are
You are a strategic leader with a strong analytical capability, capable of handling a complex, high-risk 24/7 service. You have experience in managing performance and safeguarding decision-making, ensuring high-quality outcomes in the Safe & Connected and Out of Hours (OOHs) customer services. Your financial acumen allows you to manage budgets effectively, ensuring value for money while maintaining service safety and quality. You are skilled in producing high-level reports, translating complex information into concise, evidence-based recommendations for senior stakeholders.
What the Job Involves
The role involves strategic and operational leadership for a critical 24/7 support service for residents outside core working hours. You will be accountable for service performance, compliance, and safeguarding decisions, using analytical insights to drive continuous improvement. You'll manage financials, including budget oversight and expenditure monitoring, to ensure efficient service delivery. Your responsibilities also include crafting clear reports for senior leaders to support strategic decision-making and governance.
Skills
- Strategic leadership
- Analytical capability
- Financial management
- Budget oversight and forecasting
- Performance data evaluation
- Statutory compliance understanding
- High-level written communication
- Risk management