Who You Are

As the Safe & Connected Operations Manager, you are a strategic and operational leader responsible for overseeing a complex, high-risk 24/7 service that delivers critical support to residents outside of core working hours. You have proven experience in leadership and management, along with expertise in telecare, assistive technology, and crisis response protocols. You are skilled at using analytical insights and performance data to drive operational decisions and ensure value for money while maintaining safety and quality standards.

What the job involves

In this role, you will support and deputize for the Service Manager in leading the Safe & Connected service. You will ensure the flow of work meets customer demands, provide strategic direction, and promote continuous improvement initiatives. You are accountable for financial management, including budgeting and forecasting, and you will manage a team to deliver a first-class, person-centered service. Additionally, you will engage with internal and external stakeholders, contribute to performance management, and uphold the council’s commitment to safeguarding vulnerable adults.

Skills

• Proven leadership and management experience
• Budget management and financial oversight
• In-depth knowledge of assistive technology and telecare
• Ability to build relationships with partner agencies
• Crisis response protocol development and management
• Understanding of social care and health legislation
• Analytical capability with performance data
• Ability to work under pressure and in demanding environments
• Flexibility and problem-solving skills