Safe & Connected Operations Manager

Who You Are

As an experienced leader with a background in telecare and out-of-hours customer services, you are adept at managing high-risk, 24/7 emergency response services. You excel in strategic and operational leadership, with a passion for using technology to support vulnerable residents and a commitment to maintaining their independence. You should have strong analytical skills to optimize operations using real-time data, and you have a proven track record of improving service performance and ensuring efficient resource management.

What the Job Involves

In this role, you will lead the Safe & Connected service, which provides comprehensive telecare and assistive technology solutions. You'll ensure efficient management of resources and service flow, oversee emergency responses and safeguarding, and manage budget and performance indicators. Your responsibilities include the strategic leadership and coordination of out-of-hours customer services and telecare operations, ensuring compliance with statutory requirements and facilitating effective multi-agency responses. You will produce detailed reports for senior leaders and drive continuous improvement initiatives to enhance service quality and efficiency.

Skills

• Leadership and management experience
• Budget management skills
• Understanding of telecare and assistive technology
• Ability to manage crisis response and emergency handling
• Strong analytical and decision-making capabilities
• Knowledge of social care and health legislation
• Experience in risk assessment and safeguarding adults
• Proficiency in building and maintaining relationships with partner agencies
• Ability to work under pressure and in demanding environments