Customer Service Advisor (Grade 4)

Who You Are

As a Customer Service Advisor, you are passionate about delivering excellent customer service across multiple channels. You are a strong communicator, capable of listening actively and providing clear, concise information. You demonstrate empathy and can build rapport with customers, ensuring smooth and successful interactions. You are adaptable, proactive, and comfortable in a fast-paced environment, committed to upholding the values and vision of the Council.

What the Job Involves

This role requires you to respond to customer inquiries, offering quality information, advice, and guidance on a range of council services. You will aim to resolve inquiries at the initial point of contact and refer customers for further support where necessary. You'll assist customers in accessing digital services and promote self-service. Your duties include handling customer interactions across various digital contact methods, building customer loyalty, and ensuring data quality. Additionally, you will support new staff development through buddying and knowledge sharing, always upholding high standards for customer service.

Skills

• Excellent verbal and written communication
• Strong customer service orientation
• Ability to analyze and resolve customer issues
• Proficient in using CRM tools and ICT systems
• Effective multitasking and time management
• Adaptability in a changing environment
• Teamwork and collaboration abilities
• Knowledge of services and product features