Customer Service Advisor Out of Hours (G2)

Who You Are

To be a successful Out of Hours Customer Service Advisor, you should have a passion for delivering excellent customer service and possess strong communication skills. You must be flexible and willing to work overnight shifts, weekends, and public holidays. Proficiency in IT, especially using Microsoft Office and Windows, is essential. This role suits someone who thrives in a fast-paced environment and enjoys variety and learning new things.

What the Job Involves

As a Customer Service Advisor on the Out of Hours Team at Lincolnshire County Council, you will serve as the first point of contact for emergency calls related to Adult and Children's Social Care. You will handle calls from professionals like police and health services and from members of the public. Your role includes processing information efficiently and accurately, especially dealing with sensitive calls. Besides social care, expect calls about district council services and local services like library and heritage inquiries. You will work at the Customer Service Centre in Lancaster House, Lincoln, with opportunities for agile working after training.

Skills

• Excellent communication skills
• Strong customer service orientation
• Flexibility with working hours
• Proficient in Microsoft Office and Windows
• Ability to process information accurately
• Adaptability to work under pressure