Customer Service Advisor Out of Hours (G2)

Who You Are

You are passionate about delivering excellent customer service and possess strong communication skills. You are flexible and willing to work overnight, evenings, weekends, and public holidays. Additionally, you have good IT skills and are competent in using Microsoft Office and Windows.

What the job involves

As a Customer Service Advisor for the Out of Hours Team, you will be the first point of contact for emergency calls related to Adult's and Children's Social Care. You will handle sensitive calls from professionals and the public, ensuring accurate information processing. You'll also take calls regarding District Council Services and other local services. This role offers variety and a chance to work in a fast-paced environment.

Skills

• Excellent customer service
• Strong communication skills
• Flexible working hours
• IT competency with Microsoft Office and Windows
• Ability to handle sensitive information