Job Description: Family Information and Advice Officer

Who You Are

You are a skilled and motivated professional with previous experience in Children's Services, looking to join Enfield’s Multi-Agency Safeguarding Hub (MASH). You thrive in fast-paced environments, demonstrate excellent verbal and written communication skills, possess strong analytical abilities, and are confident in multi-agency work. You are committed to safeguarding children and supporting families, working collaboratively to ensure the right support is provided promptly.

What the Job Involves

As a Family Information and Advice Officer, you will conduct MASH enquiries in partnership with social workers and other professionals, ensuring timely and proportionate responses. You will offer advice and guidance on services and resources available for children and families, maintain accurate records, and contribute to management reporting. Working closely with internal and external partners, your role is crucial in delivering a coordinated multi-agency response that improves outcomes for children and families. You will also provide feedback to referrers and handle information in compliance with GDPR and relevant policies. This role does not involve direct supervisory responsibilities but includes assisting with coworker and student induction and training. Additionally, you will be expected to engage in regular supervision, training, and workshops to enhance practice and service delivery.

Skills

• Strong communication skills
• Excellent analytical abilities
• Experience in Children's Services
• Collaboration and partnership skills
• Knowledge of legislative frameworks
• Proficient in information management systems
• Financial planning and monitoring experience
• Strong organizational skills
• Ability to meet strict deadlines
• Commitment to child welfare and safeguarding