Customer Service Assistant

Who You Are

You are an efficient and customer-focused individual who is passionate about delivering excellent service to the customers of West Lancashire Borough Council. You are approachable, professional, and have the ability to handle a variety of service enquiries. Being the first point of contact, you excel in communication and possess a proactive attitude to resolve customer issues efficiently.

What the job involves

This role requires you to provide a streamlined service to customers via telephony from the Contact Centre in Ormskirk and face-to-face at Customer Service Points in Skelmersdale and Ormskirk. You will respond to queries received face-to-face, through phone calls, and electronically, determining the required service and ensuring resolution of customer issues. Your presence will be visible at the Council's Customer Service Points, where you will act as a “Greeter” to visitors and customers. The job also involves liaising with management and team members to address service-related queries effectively.

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer service orientation
• Ability to work collaboratively with team members and management
• Efficient in handling telephonic and face-to-face enquiries