Customer Services Advisor (Scale 4)
Enfield Council
Who You Are
You are an experienced customer service professional who thrives in a fast-paced environment. You have a positive attitude and are committed to delivering excellent customer service. You are adaptable to a flexible working arrangement, attending the office at least two days a week, with a potential for additional days for training purposes.
What the Job Involves
As a Customer Services Advisor, you will answer a variety of queries related to council-wide enquiries via phone. You will work in an inbound call centre, handling diverse enquiries from the public. The role requires adherence to performance and quality standards, ensuring exceptional service is delivered at all times. You will undergo a two-week training period that includes classroom learning and shadowing, working Monday to Friday from 9 to 5.
Skills
- Experience in customer service or call centre environment
- Excellent communication skills
- Ability to maintain a positive attitude
- Strong problem-solving skills
- Capacity to meet performance and quality standards
- Flexibility to work at least 2 days in the office