Liquid Logic Case Management Systems Support Officer (SO1)
Enfield Council
Who You Are
As an LCS and EHM Systems Support Officer, you are passionate about providing high-quality, customer-focused support within Children's Services. You excel in troubleshooting, coaching, and enhancing system efficiencies. Your proactive attitude and excellent communication skills enable you to support and guide approximately 400 users effectively.
What the Job Involves
In this role, you will provide comprehensive support for the Liquidlogic Children's System (LCS) and Early Help Module (EHM). Your responsibilities include addressing system queries, creating user guides, conducting training sessions, managing data quality, and facilitating system improvements through collaboration with stakeholders. You will work closely with Children's Services to ensure seamless service delivery and continuous enhancement of system capabilities.
Skills
- Thorough knowledge of LCS and EHM
- Understanding of local authority workflow and children's social care processes
- Strong communication and coaching abilities
- Proficient IT skills, particularly in Microsoft Office
- Experience in delivering high-quality customer service
- Data interpretation and analysis
- Ability to handle sensitive information securely