Liquid Logic Case Management Systems Support Officer (SO1)
Enfield Council
27th September 2026 - 13th December 2026
£0 per hour
Thomas Hardy House, London, EN1 3ES
Customer Service
Temporary - Full Time
Communication
IT
LCS
EHM
Role
Who You Are
An individual with a comprehensive understanding of LCS and EHM systems, knowledgeable in local authority workflow functions for children’s services. You possess strong communication and IT skills, with a proven track record in customer service and the ability to coach and train others.
What the job involves
The role involves providing high-quality support for the LCS and EHM systems across Children's Services, assisting approximately 400 users. Responsibilities include troubleshooting system issues, managing data quality and reporting, developing user guides, delivering training and coaching, supporting system improvements and testing, and collaborating with stakeholders to enhance service efficiency.
Skills
- Knowledge of LCS and EHM
- Understanding of children's social care processes
- Strong communication skills
- Proficiency in Microsoft Office
- Experience in delivering customer service