Liquid Logic Case Management Systems Support Officer (SO1)
Enfield Council
Role
Who You Are
A dedicated and knowledgeable professional experienced in using LCS and EHM systems with a strong understanding of Local Authority workflows, especially in areas like Early Help, Children in Need, and Child Protection. You possess excellent communication skills with the ability to coach and train others, and you have a customer-focused approach to delivering high-quality service.
What the job involves
Your role is to provide high-quality support for the Liquidlogic Children's System (LCS) and Early Help Module (EHM) across Children's Services, assisting approximately 400 users. You will troubleshoot system issues, manage data quality and reporting, develop user guides, deliver training and coaching, support system improvements and testing, and collaborate with stakeholders to enhance service efficiency.
Skills
- Thorough knowledge of LCS and EHM
- Understanding of children's social care processes
- Strong IT and technical skills
- Excellent communication and coaching abilities
- Customer-focused service delivery