Operational Support Officer (Scale 5)
Enfield Council
Who You Are
You are a diligent and organized professional with the capacity to handle various operational tasks. You have excellent customer service skills, and you're comfortable using your communication abilities to answer telephone calls and support meetings. Furthermore, your attention to detail helps you accurately process delicate information and perform data corrections as necessary.
What the Job Involves
As an Operational Support Officer, you will facilitate the processing of frontline referrals, including safeguarding cases. Reception support is also a key part of your role, involving answering phone calls and aiding in meeting setup. Additionally, you will be responsible for recording discussion points accurately by taking meeting minutes. Moreover, part of your duty will be ensuring data integrity by correcting any inaccuracies you find during data processing.
Skills
- Excellent customer service abilities
- Professional telephone manners
- Accurate data processing skills
- Effective communication skills
- Minute taking abilities
- Detail-oriented