Care Coordinator (Scale 4)
Enfield Council
Who You Are
You are a care coordinator with experience in domiciliary care settings, skilled in managing and developing rotas on electronic call monitoring systems. You have strong communication and customer service skills, and you are adaptable to working both in an office environment and from home. You are comfortable working on a flexible schedule including early mornings, days, evenings, and every other weekend.
What the job involves
The role involves working with our electronic call monitoring system to develop rotas, taking and managing calls into the main office, and ensuring care calls are properly logged. The job is based on a 4-week rolling rota, requiring shifts ranging from early morning starts at 7 AM to evening shifts running until 10 PM. You will work 2 days per week in the office, with the remaining time spent working from home.
Skills
- Experience in rota planning
- Proficient with electronic call monitoring systems
- Excellent communication skills
- Strong customer service abilities
- Adaptable to shift work and working from home