Anti-Social Behaviour Officer (SO2)

Who You Are

You are an empathetic and dedicated professional eager to support residents facing significant life challenges. You thrive in environments where you can guide, coach, and empower individuals to discover their inner strengths and find new ways to resolve issues impacting their lives. You are invested in making a tangible difference in the lives of residents, particularly in crisis situations.

What the job involves

Your role as an Anti-social Behaviour Officer involves working within the resident relationship ASB team. You will handle referrals of multi-faceted, complex, and often high-risk cases. You are responsible for ensuring that clear outcomes-based plans and risk management action plans are developed and executed. You will also maximize access to a range of other services and interventions to assist residents during crises, which may include issues related to mental health, domestic abuse, harassment or hate crime, loss and bereavement, and substantial debt or financial hardship.

Skills

• Empathy and active listening
• Strong communication
• Risk assessment and management
• Problem-solving and critical thinking
• Ability to work with high-risk and complex cases
• Collaboration and teamwork
• Knowledge of support services and interventions