Adjudication Officer - Parking (scale 6)

Who You Are

You are an experienced professional with a strong background in administrative and clerical work, particularly in dealing with public enquiries and complaints. You possess excellent word processing and keyboard skills, and you thrive in fast-paced environments where meeting deadlines is crucial. Experience with legal procedures and knowledge of the Traffic Management Act and related legislation are desirable.

What the Job Involves

The Adjudication Officer role supports the Parking Enforcement Team by providing administrative and clerical support for the decriminalised enforcement process of Penalty Charge Notices for both stationary and moving vehicles. You will be responsible for managing correspondence related to these notices, handling appeals to the London Tribunal Environment and Traffic Adjudicators, processing applications to the County Court, and managing bailiff enquiries. The role also requires providing high-quality technical and administrative support and adapting to varying customer demands in compliance with corporate policies and legislative requirements.

Skills

• Proven administrative and clerical experience
• Excellent word processing and keyboard skills
• Ability to manage customer enquiries and complaints
• Strong organizational and multitasking abilities
• Familiarity with the Traffic Management Act and related legislation
• Experience in a busy and dynamic work environment
• Capability to work as part of a team and independently
• Strong communication and interpersonal skills