Council Tax Officer (Scale 6)

Who You Are

You are an adaptable and customer-focused professional with a successful track record in providing collection and financial assessment services. You thrive in a pooled resource environment, offering high-quality services. You're a strong communicator, able to manage complex matters with customers, and you have a proactive approach to continuous professional development. You should have a good understanding of collection, income/financial assessments, and benefit services, with knowledge of welfare benefits and aligning decision making with value for money principles.

What the Job Involves

As an Assessment Officer within the Finance department, you will deliver professional collection and assessment services across the Assessment Hub. This includes assessing income-related benefits, processing claims and enquiries, and providing customer support. You will assist in the induction and training of staff, maintain effective customer records, engage with vulnerable customers, and work collaboratively to enhance the service's strategic approach. Responsibilities involve working under limited supervision to provide accurate, efficient, and customer-centric services while complying with Council policies and national legislation. The role is hybrid, with 20% office-based and 80% home working.

Skills

• Experience in collection/financial assessment services
• Strong written and oral communication skills
• Proficient IT/technical skills
• Ability to manage complex customer interactions
• Knowledge of best practices in financial assessments
• Continuous professional development
• Adaptability and resilience